I have been an Amazon seller for the last 10 years. I am ranked as top rated seller. At first, in 2005, I started the business as part time.
I never knew it will go to full time business in less than two years. I could later work with my wife. We could do both listing and shipping. I knew I was achieving my dream, a true family business. Last year, I invested over $300,000 in my inventory. I also hired 3 full time listers and 2 full time shippers.
My main business was selling fashion accessorize. We imported the items from Africa and some from Thailand. We would buy the items at a good price and sell them at slightly high price. Our aim was to make a reasonable profit that will keep us in business and help us enjoy premium lifestyle. Every month Amazon evaluates the accounts and in my history I have never received a warning or a bad report from them. Last month, we received a bad rating. We were quick to identify our mistakes and improved quite well. I hope was to be rated again as top seller this month. Eight days, later my account was banned indefinitely/ for life.
The fast thing was to call Amazon. I was astonished with the support team that I knew for years to be responsive and quick in addressing problems. This time round they were simply the worst. I kept trying to contact them. It was after two days I was finally able to make my appeal. After three days, I received an email that my appeal was not successful. They wished me luck in selling on other ecommerce sites and all my listings over 4000 were removed.
For the last three weeks I have been crying, I have not slept as by family business came to down to ruins. I have excellent feedback score and my Detailed Seller Rating is very high. This month, I got a congratulation message that I am a top seller. Unfortunately, I cannot sell. I considered this as being on performance plan at work only to be fired the next day. Last year alone, I spent over $80,000 on fees alone. At my store, I have inventory that is over $210,000 without any means of selling it.
I have learned one thing in my life; never put all your eggs in one basket. I believe my story will help other sellers to avoid the mistakes I made. I am required to pay my taxes, but where is the cash flow? These are the days I am really stressed in my life. I cannot wish the same to happen even to my worst enemy.
I have no option but to lay off all the five employees as I am unable to make their payroll. Still, am not sure what the cause of my expulsion is. I wish that Amazon gets to understand what I am going through.
They have caused anguish and pain in my life. To be honest, I don’t know why this happened to my life.